I was certain we qualified for rental assistance. After researching and speaking to people, I believed we could get approved. I even drove 45 minutes to the main office to apply, only to be told they needed more information. A few months later, I returned with all the requested paperwork—only to be told again that more documents were required.
During all this frustration, I was referred to you. After explaining everything I had done, you helped me realize that we actually weren’t eligible. You took the time to patiently explain why and helped ease the frustration we were feeling.
I can’t stress enough how important BenefitsRus is—a true one-stop shop where you get clear answers, explanations, and real help. Knowing how to navigate the system is a huge relief, and having bilingual support makes all the difference.
Thank you so much for everything.