I was positive we were eligible for rental assistance. I was sure that I knew after speaking and researching that we could get approved. I started the process, drove 45 minutes to the main office to apply, and was told that more information was needed to proceed. So, I came back to their office a few months later with all the paperwork they had asked for. However, again I was told that I needed more documentation. In the meantime, I was referred to you. After speaking with you, and explaining what I had done, I realized I actually was not eligible at all. You took the time making us understand why and you helped us get over the aggravation we were feeling. I cannot stress how important BenefitsRus is. Really a one-stop-shop were you can get answers, explanations, and help. Knowing how to navigate the system is a big relief and even better having it be bi-lingual. Thanks again for all your help.
