It took us almost a year to get approved for rental assistance, and no one explained which documents were missing. When we finally got approved, we were thrilled—but then the payments stopped. We called to find out what was wrong but couldn’t understand them on the phone. Visiting the office, we learned we were still eligible but losing money each month because nobody told us, and they wouldn’t pay retroactively.
Then I found BenefitsRus and worked with Shira. She fixed everything within a month so we could get this month’s rent. Now we know when and how to resubmit paperwork ourselves. She was truly a lifesaver.