It took us almost a year to be approved for rental assistance. It should not have been so difficult. No one explained what documents were missing. It was so very frustrating. When we finally got approved, we were elated. But that was short lived. The money stopped coming in and assumed that we we were no longer eligible. After a few months, we tried to speak to them by phone. We called but did not understand what they were saying. We went into the branch only to find out we were still eligible and were losing each month money. Nobody was there to tell us. And, they no longer were giving money retroactively! We lost so many months of rental assistance. I found BenefitsRus online, completed the questionnaire and started working with Shira. She was able to get everything done within the month so that we could receive this months rent – and now we understand when to resubmit our paperwork and how to do so on our own. She was a lifesaver.
